We currently solely offer our services to Australia and the United States. Here is our policy to these two nations.
SHIPPING POLICY:
Delivery location: At the customer’s address
Cut-off time: 19:00 (GMT -08)
Total delivery time= Processing time + Shipping time
Business day: Monday to Friday
Processing time
You will receive an email from [email protected] when your order has been confirmed.
| Country/Region | Processing time |
| USA | 2-4 business day |
| Australia | 1-2 business days |
Shipping Time
- At the moment, we are unable to ship to US military bases. We apologize in advance for any inconvenience this may cause.
- We do not support shipping to multiple addresses in the same order.
The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed):
| Country/Region | Shipping Time |
| USA | 15-17 business days |
| Australia | 2-4 business days |
Shipping Fee (Flat rate)
| Country/Region | Shipping Fee |
| USA | All orders are shipped for $5.95 |
| Australia | All orders are shipped for $5.95 |
Shipping Delays
If your package takes more than 30 days to arrive, please submit an inquiry and we will respond within 24 hours. Thank you for your patience and support.
If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at [email protected].
TAX POLICY
We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.
The VAT charges may be vary according to the country. We recommend contacting your local custom officer for more information.
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Please contact [email protected] if you have any questions.
Contact us
Warehouse (US): 8082 Queen Street, Hobart, IN 46342, USA
Headquater (AUS): 274 Montague Road, West End, Qld 4101, Australia
Email 1: [email protected]
Email 2: [email protected]
Phone 1: (07) 3846 1330
Phone 2: +1 (940) 580-2667
MON to FRI – 9am to 5:30pm
SAT – 8:30am to 5pm
SUN – 10am to 4pm
7 days
